Contact Support
Reach out to our team for account, product, or technical questions.
Get Help
How can we help you today?
Find quick answers, explore support resources, or contact our team for help with your account, product, or technical questions.
Email Us
For partnership, billing, or general inquiries, send us a message directly.
contact@balanxbio.comFast Response
We review most support requests within 1-2 business days.
Secure Support
Account and privacy requests may require identity verification.
Helpful Resources
Access guides, FAQs, and onboarding materials in one place.
FAQs
Frequently asked questions
Here are some common questions users ask before contacting support. If you still need help, submit a request and our team will follow up.
Starter ($29/mo): single user, basic HoloAvatar access, limited memory. Pro ($89/mo): unlimited devices, full emotional memory, 8 Realms access, and priority support. Premium ($189/mo): everything in Pro plus advanced analytics, custom avatar training, API access, and white-label options. Enterprise: custom seat pricing, SSO/SAML, LMS integrations, dedicated success manager, on-premise or VPC deployment options, SLA guarantees, and research data contribution controls.