Contact Support
Reach out to our team for account, product, or technical questions.
Get Help
Find quick answers, explore support resources, or contact our team for help with your account, product, or technical questions.
Reach out to our team for account, product, or technical questions.
For partnership, billing, or general inquiries, send us a message directly.
contact@balanxbio.comWe review most support requests within 1-2 business days.
Account and privacy requests may require identity verification.
Access guides, FAQs, and onboarding materials in one place.
FAQs
Here are some common questions users ask before contacting support. If you still need help, submit a request and our team will follow up.
HoloAvatar works beautifully on any modern smartphone, tablet, or laptop via web or native apps. For true holographic projection, we recommend the AetherHolo Wrist Nexus or our enterprise-grade tabletop holographic displays available for institutional deployments. The core emotional intelligence and memory features function at high quality on standard devices with a camera and microphone.
All biometric data is processed on-device where possible. When cloud processing is used, data is end-to-end encrypted and tokenized. We never sell personal data. Enterprise customers receive detailed data processing agreements and can choose regional data residency. AetherBrew also supports fully air-gapped deployments for the most sensitive environments.