Contact Support
Reach out to our team for account, product, or technical questions.
Get Help
How can we help you today?
Find quick answers, explore support resources, or contact our team for help with your account, product, or technical questions.
Email Us
For partnership, billing, or general inquiries, send us a message directly.
contact@balanxbio.comFast Response
We review most support requests within 1-2 business days.
Secure Support
Account and privacy requests may require identity verification.
Helpful Resources
Access guides, FAQs, and onboarding materials in one place.
FAQs
Frequently asked questions
Here are some common questions users ask before contacting support. If you still need help, submit a request and our team will follow up.
Privacy by design is foundational. All personal data is minimized, tokenized where possible, and protected with state-of-the-art encryption. Users and institutions maintain full control over data sharing. For Genethra research contributions, we only use fully anonymized, aggregated, and consented datasets. We maintain SOC 2 Type II, are pursuing HITRUST, and publish an annual transparency report. Our ELSI (Ethical, Legal, Social Implications) board includes independent bioethicists and patient advocates.